Add your items to the cart and check out. You'll receive an order confirmation by email immediately, and a dispatch email with tracking once your parcel leaves our warehouse.

Contact us as soon as possible after ordering. If your parcel hasn't been dispatched yet we can amend or cancel it. Once it's in transit, use the returns process instead.

Prices display in your selected currency and you're charged in that same currency at checkout. Your bank may apply its own conversion rate if it differs from your account currency.

We ship to the UK & Ireland. Delivery options and rates for your location are calculated and shown at checkout before you pay.

Orders are dispatched within one to two business days. Transit time then depends on your location and chosen service, and the estimate is shown at checkout.

Cross-border orders may attract import duties or taxes set by your local authority. These are outside our control and are the recipient's responsibility where they apply.

Every order ships with tracking. Your dispatch email includes a tracking link that updates as the parcel moves through the carrier network.

You have 30 days from delivery to request a return. Items should be in resalable condition with their packaging. Once received and checked, we refund to your original payment method.

If a device isn't right for you, you can return it within 30 days for a full refund of the product price — even if you've used it as directed.

Send us photos and your order number within 30 days of delivery and we'll arrange a replacement or refund. Faulty devices are also covered by a 12-month warranty.

For hygiene and safety reasons, opened supplements, toothpastes, oils and other consumables can't be returned unless they arrived damaged or faulty.

No. Our products are wellness and personal-care devices, not medical devices, and nothing we sell is intended to diagnose, treat or cure any condition.

If you're pregnant, have a pacemaker or implanted device, circulatory or skin conditions, or are recovering from surgery or injury, speak to a healthcare professional before using massage or heat devices.

Supplements are intended for healthy adults and are not a substitute for a varied diet. Check the ingredient list for allergens, and consult a professional if you're pregnant, nursing or on medication.

Wipe the contact surfaces after each use, never submerge the body of an electrical device, and charge only with the supplied cable. Full care instructions are in every box.

Email support@maloucowellness.com with your order number. We reply within one business day, Monday to Friday.

Yes. If you're unsure which device or bundle suits your routine, message us with what you're trying to improve and we'll point you to the right option.