Shipping policy

Shipping information

At MalouCo, we do our best to process and deliver your order as smoothly as possible. Because we work with trusted external suppliers and fulfilment partners, some products may be shipped directly from our supplier to your address.

This allows us to offer our products at accessible prices while keeping the ordering process simple for you.

Order processing time

After placing your order, you will receive an order confirmation by email. Please check your details carefully, especially your shipping address.

Orders are usually processed within 1 to 4 business days. During busy periods, holidays or promotional campaigns, processing may take a little longer.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Estimated delivery time

Because our products may be shipped directly from our supplier or fulfilment partner, delivery times can vary depending on your location, the carrier and current shipping conditions.

Estimated delivery time is usually:

7 to 15 business days

In some cases, delivery may take longer due to customs checks, courier delays, high demand, public holidays or other circumstances outside our control.

We kindly ask for your patience if your package takes a little longer than expected.

Shipping costs

Shipping costs, if applicable, are shown clearly at checkout before you complete your order.

From time to time, we may offer free shipping promotions. These promotions may be temporary and can change without notice.

Tracking your order

When tracking is available, you will receive a tracking link by email after your order has been shipped.

Please note that tracking information may take a few days to update after shipment. If your tracking link does not show movement immediately, this does not always mean your package has not been shipped.

You can also visit our Track Your Order page for more information.

Multiple packages

If you order more than one item, your products may be shipped separately. This can happen because items may come from different suppliers or fulfilment locations.

In that case, you may receive multiple tracking numbers and your items may arrive on different days.

Incorrect shipping information

Please make sure your shipping address is complete and correct before placing your order.

MalouCo is not responsible for orders that cannot be delivered due to incorrect or incomplete address details provided by the customer.

If you notice a mistake in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order is processed, but we cannot guarantee changes once the order has been sent to our fulfilment partner.

Lost or delayed packages

Although we do our best to ensure every order arrives safely, delays can sometimes happen.

If your order has not arrived within the expected delivery window, please contact us with your order number. We will help you check the tracking status and look into the situation with our supplier or shipping partner.

A package is not considered lost until the carrier or fulfilment partner confirms it as lost, or until a reasonable investigation period has passed.

Customs, duties and taxes

Depending on your country, orders may be subject to customs duties, import taxes or local fees. These costs are determined by your local customs authority and are the responsibility of the customer, unless stated otherwise at checkout.

MalouCo is not responsible for delays caused by customs procedures.

Delivery issues

If your package is marked as delivered but you have not received it, please first check around your delivery location, with household members, neighbours or your local delivery carrier.

If you still cannot locate the package, contact us and we will do our best to help.

Order changes and cancellations

Once an order has been processed or sent to our supplier, we may not be able to cancel or change it.

Please contact us as quickly as possible after placing your order if you need to make a change. We will always try to help, but changes cannot be guaranteed.

Contact us

If you have any questions about shipping or delivery, please contact us through our contact page or by using the contact details provided on our website.

Please include your order number so we can help you faster.