Terms of service

Overview

This website is operated by MalouCo. Throughout the site, the terms “we”, “us” and “our” refer to MalouCo. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including customers, browsers, vendors and anyone who accesses or uses our website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use the website or purchase our products.

Online store terms

By using this website, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or legal guardian.

You may not use our products for any illegal or unauthorized purpose. You must also not violate any laws in your jurisdiction, including copyright laws.

You must not transmit any worms, viruses or harmful code through our website.

A breach of these Terms may result in the termination of your access to our services.

Product information

We do our best to display our products as accurately as possible. However, we cannot guarantee that colors, images or product details will appear exactly the same on every screen or device.

Product descriptions, prices and availability may change at any time without notice. We reserve the right to modify, discontinue or limit the availability of any product at our discretion.

All products are intended for normal personal use and should be used according to the instructions provided.

Children’s products

MalouCo products are designed to support children’s daily routines, but they should always be used under adult supervision.

Our products are not medical devices and are not intended to diagnose, treat, cure or prevent any dental or medical condition. For dental advice, hygiene concerns or questions about your child’s oral health, always consult a qualified dentist or healthcare professional.

Parents and caregivers are responsible for ensuring that products are used safely and appropriately.

Orders and payment

When you place an order, you agree to provide accurate, complete and current information. This includes your name, billing details, shipping address and contact information.

We reserve the right to refuse, cancel or limit any order for any reason. This may include suspected fraud, incorrect pricing, product availability issues or orders that appear to be placed by resellers.

Payment must be completed before your order is processed and shipped.

Prices and changes

All prices are shown in the currency displayed on our website and may include or exclude taxes depending on your location and checkout settings.

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been confirmed.

If an error occurs in pricing or product information, we reserve the right to correct it and cancel or adjust affected orders where legally permitted.

Shipping and delivery

Shipping times are estimates and may vary depending on your location, courier delays, customs procedures or other circumstances outside our control.

We are not responsible for delays caused by shipping carriers, incorrect delivery details provided by the customer or events beyond our reasonable control.

More information about delivery can be found in our Shipping Policy.

Returns and refunds

Returns and refunds are handled according to our Return & Refund Policy.

Because some products may be hygiene-related, certain items may only be returned if they are unused, unopened and in their original packaging, unless the product is faulty or your local consumer rights provide otherwise.

Please review our Return & Refund Policy before placing an order.

Accuracy of information

We try to keep all information on our website accurate and up to date. However, we do not guarantee that all content is complete, current or error-free.

The information on our website is provided for general informational purposes only. Any reliance on the material on this site is at your own risk.

Third-party links

Our website may contain links to third-party websites or services. These links are provided for your convenience.

We are not responsible for the content, policies, products or services of third-party websites. You should review their terms and privacy policies before using them.

User comments and feedback

If you send us reviews, comments, suggestions, images or other content, you agree that we may use, edit, publish or share this content for business purposes, unless you clearly state otherwise or applicable law requires additional consent.

You agree not to submit content that is unlawful, offensive, misleading, harmful, defamatory or infringes the rights of others.

We reserve the right to remove or refuse any content at our discretion.

Personal information

Your submission of personal information through the website is governed by our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use and protect your information.

Intellectual property

All content on this website, including text, images, graphics, logos, product names, designs and layout, is owned by or licensed to MalouCo and is protected by intellectual property laws.

You may not copy, reproduce, distribute, sell, modify or use our content without our written permission.

Prohibited uses

You may not use our website or products:

For any unlawful purpose.

To encourage others to perform unlawful acts.

To violate any laws, regulations or third-party rights.

To upload or transmit viruses, malware or harmful code.

To collect or track personal information of others.

To interfere with the security or functionality of our website.

To submit false, misleading or fraudulent information.

We reserve the right to terminate your use of the website if you violate any prohibited use.

Limitation of liability

To the fullest extent permitted by law, MalouCo shall not be liable for any direct, indirect, incidental, special or consequential damages arising from your use of our website, products or services.

This includes, but is not limited to, damages related to delays, errors, product misuse, loss of data, loss of profits or inability to use the website.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Disclaimer of warranties

Our website and products are provided on an “as is” and “as available” basis, unless stated otherwise.

We do not guarantee that the website will be uninterrupted, secure or error-free. We also do not guarantee that any product will meet every individual expectation.

Product use should always be supervised by a responsible adult where children are involved.

Indemnification

You agree to indemnify and hold MalouCo harmless from any claim, demand or damage, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.

Changes to these Terms

We reserve the right to update, change or replace any part of these Terms of Service at any time.

Any changes will be posted on this page. Your continued use of the website after changes are posted means you accept the updated Terms.

Governing law

These Terms are governed by the laws applicable in the country or region where MalouCo is registered, unless mandatory consumer protection laws in your country provide otherwise.